Frequently Asked Questions
Everything you need to know about securing your home network with Firewalla.
How long does shipping take for domestic orders?
Standard shipping within the United States typically takes 3 to 5 business days. Expedited shipping options are available at checkout if you need your device sooner.
What is your return policy for Firewalla hardware?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original packaging for a full refund, minus shipping costs.
Do I need a monthly subscription to use Firewalla features?
No, there are no monthly subscription fees for the core security features, parental controls, and network monitoring tools included with your Firewalla device.
Does Firewalla work with my existing ISP router?
Yes, Firewalla is designed to be compatible with most ISP-provided routers and mesh networks. It can be installed in Simple Mode, DHCP Mode, or Bridge Mode depending on your network topology.
What kind of warranty comes with the device?
All Firewalla hardware products come with a one-year limited manufacturer's warranty covering defects in materials and workmanship under normal use.
Is my data stored in the cloud?
Firewalla prioritizes privacy. Your network traffic data is stored locally on your device, not on our servers. Only basic configuration and notification data are processed through our secure cloud.